1. Introduction
Welcome to 3D4Art LLC. We are a company registered in the Shams Free Zone, United Arab Emirates. We provide advanced 3D construction printing equipment and software solutions to businesses worldwide.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 3d4art.com (the "Site"). This policy does not apply to our desktop software products, which are governed by separate End User License Agreements and privacy notices.
This policy is designed to comply with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and the EU General Data Protection Regulation (GDPR).
2. Information We Collect via the Site
We collect information that you voluntarily provide to us or that is automatically collected when you navigate the Site:
Identity and Contact Data: Name, job title, company name, business email address, business phone number, and country, provided via contact forms, newsletter sign-ups, or demo requests.
Technical Data: IP address, browser type and version, time zone setting, operating system, and device information collected via cookies and similar technologies.
Usage Data: Information about how you use our Site, such as pages viewed, time spent, links clicked, and referral sources.
Marketing Data: Your preferences in receiving marketing communications from us.
3. How We Use Your Personal Data
We will only use your Personal Data when the law allows us to. Most commonly, we use your data in the following circumstances:
To respond to your inquiries: To process requests for demos, pricing, or technical support submitted via Site forms. (Legal basis: Performance of a contract or Legitimate Interests).
To manage our business relationship: To communicate with you about our products, services, and events that may be of interest to your organization. (Legal basis: Legitimate Interests, subject to applicable B2B marketing laws).
To improve our Site: To analyze usage patterns, troubleshoot technical issues, and optimize user experience. (Legal basis: Legitimate Interests).
To comply with legal obligations: To meet regulatory, tax, or accounting requirements in the UAE or other jurisdictions where we operate. (Legal basis: Legal Obligation).
4. Disclosure of Your Personal Data
We do not sell your Personal Data. We may share your data with trusted third-party service providers who assist us in operating our Site and business, such as:
Website hosting and IT infrastructure providers (e.g., [AWS, Cloudflare]).
Customer Relationship Management (CRM) platforms (e.g., [HubSpot, Salesforce]).
Email marketing and communication tools (e.g., [Mailchimp, SendGrid]).
Web analytics providers (e.g., Google Analytics).
Professional advisors (lawyers, auditors).
All third parties are bound by strict confidentiality obligations and Data Processing Agreements (DPAs) requiring them to protect your data and use it only for the purposes we specify.
5. International Data Transfers
As a company based in the UAE serving a global market, your Personal Data may be transferred to, and processed in, countries outside your country of residence (including the UAE, EU, or US).
Where we transfer data to countries not deemed to provide an adequate level of protection by the EU Commission or UAE authorities, we implement appropriate safeguards, such as EU Standard Contractual Clauses (SCCs), to ensure your data remains protected.
6. Data Retention
We will only retain your Personal Data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Typically, we retain B2B contact data for [e.g., 3 years] from the date of last interaction, unless a longer period is required by law.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Data:
Right of Access: Request a copy of the Personal Data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your Personal Data under certain conditions.
Right to Restrict Processing: Request that we limit the way we use your data.
Right to Data Portability: Request transfer of your data to another organization.
Right to Object: Object to our processing of your data, particularly for direct marketing purposes.
To exercise any of these rights, please contact us at info@3d4art.com. We will respond to your request within 30 days.
8. Security
We have implemented appropriate technical and organizational security measures (including SSL encryption, access controls, and regular security assessments) to protect your Personal Data from accidental loss, unauthorized access, alteration, or disclosure.
9. Cookies
Our Site uses cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more details, please see our separate Cookie Policy.
10. Third-Party Links
Our Site may contain links to third-party websites (e.g., partner sites, social media). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection representative at:
Email: info@3d4art.com
Company Name: 3D4Art LLC
Address: FZ SHAMS Al Messaned Al Mutsannid Sharjah 51500 United Arab Emirates